COVID-19 Notice:  Please note that during this special period, our shipping times may be longer than indicated as the changing COVID-19 restrictions has affect our delivery services. 

Usually,your package will be shipped within 24 hours after order confirmation except weekends and holidays.

NOTICE: 

1.Express doesn't accept any address with PO.Box or military base;

2.Please ensure your address is correct,changing address after parcel left factory will cause extra fees which should be born by buyer.

SHIPPING DELAYS

All Express Shipments Require a Signature.

For your convenience please do not wait until the last minute to place your order.

If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of DHL/Fedex/UPS. 

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.

Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

We entrust DHL/Fedex/UPS to deliver your package on time.

If your package is delayed we will not offer a reimbursement of shipping charges.

If you need additional information, please contact us at support@beaudiva.com or call +1(631)213-1317.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays.

Check the address information on your order.

Make sure you have included ALL the information (address, apt#, zipcode, etc.) needed to deliver your package.

Your order will be shipped via DHL/Fedex/UPS to the address you provide.

It is extremely important that you give us the most accurate and complete information possible. 

If an address correction needs to be made after your shipment has been sent you will be assessed extra fee DHL/Fedex/UPS charges us to make the correction.NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately.

We will contact DHL/Fedex/UPS right away and initiate a trace for your package and have them start an investigation.

This investigation can take up to 8-16 business days.

If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.

Warning:

Beaudiva will not resend or refund a package that shows DELIVERED on DHL/Fedex/UPS tracking.

As we only provide 100% virgin remy human hair products, which have been strictly inspected by CISS and our quality control team.

If there is any quality problem after you receive the hair, you can return it within 30 DAYS.

Being responsible for your shopping experience, we will do our best to accomplish your goal and offer you a best solution.

Q and A about our policy: 

You can initiate a return within 30 days after you received the item. If the time period exceeds this time frame, we are sorry to tell you that the item couldn’t be returned.

1. What is the definition of “returned in original condition”?

   1.1 Hair bundle has not been untied, washed, conditioned, dyed, bleached and installed, and for wavy hair bundle, the wave pattern are not dispersed.

    1.2 Hair wig has not been washed, conditioned, dyed, bleached ,installed and lace part has not been cut or destroyed by other ways.

2. Do I need an authorization before I make the return?

Yes. We don’t accept the return without authorization, also if the hair has not in the original condition, and if it has been over 30 days after delivery, we don’t accept the return.

Please contact us at support@beaudiva.com and let us know your order number. We will then provide you with instructions and a return address to ship your units back. All returned items will be inspected to see if you have the qualification for a refund.

Please make sure the hair is INTACT and the LACE has NOT been cut (if the item is a wig).

Note: we highly recommend to ship your unit via using a trackable shipping service or purchasing shipping insurance, as that can greatly expedite the process.

3. How can I get my refund and what should I do if I haven’t received my refund? 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@beaudiva.com.

4. How can I contact you?

In order to save time of returning products and receiving refund, please contact us in advance and then return your packages. 

Email: support@beaudiva.com
SMS: +1(631)213-1317
WhatsApp:+1(631)213-1317

Packages Returning Addresses:

US: 

Tony(BDDLZ)

51-18 Grand Avenue Warehouse #1-15A Maspeth New York 11378

+1-5168536696 

China: 

Beaudiva(BDDLZ)

1701, 17th Floor, Block D, Investment Building,

Intersection of Weiwen Road and Tianbao Road,

Xuchang, Henan Province China  461000

+86-15515578906

Thanks for your support for Beaudiva !!!

COVID-19 Notice:  Please note that during this special period, our shipping times may be longer than indicated as the changing COVID-19 restrictions has affect our delivery services.