1. HOW TO QUALIFY FOR A RETURN?
We are glad to accommodate returns within 15 days on all sets that have not been opened, worn, or tampered with.
We accommodate returns with free return shipping under those conditions:
Received a damaged item
Received your product beyond the promised shipping time (over 15 days since order)
Received the product not as described
For any reasons other than the ones mentioned above, we are not responsible for the cost of return shipping.
2.WHAT IS THE RETURN PROCESS?
Please e-mail us at email@example.com and let us know your order #.
We will then provide you with instructions and a return address to ship your set back.
Here is our domestic return address:
40 Exchange Pl #1606, New York, NY 10005
All returned items will be inspected to see if you qualify for a refund, as opened merchandise will not be refunded. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
3. HOW DO I RECEIVE MY REFUNDS?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
1. CAN I EXCHANGE MY ORDER?
Yes. We are happy to accept your set back for an exchange within 30 days since you made your purchase, as long as it has not been opened, worn, or tampered with. You may take out the tester weft to check the color and quality, but the main compartment must remain sealed in order for the set to be exchangeable.
2. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Luxy Hair will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
3. WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the exchanged product after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. US orders take 5-7 business days to be delivered with standard free shipping.
4. WHY ARE SASSY WIG PRODUCT NON-EXCHANGEABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.