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Shipping Policy

COVID-19 Notice:  Please note that during this special period, our shipping times may be longer than indicated as the changing COVID-19 restrictions has affect our delivery services. 

 

Usually,your package will be shipped within 24 hours after order confirmation except weekends and holidays.

 

America Canada Europe Australia Africa
5-7 Days 5-7 Days 8-10 Days 8-10 Days 12-15 Days

 

NOTICE:

 

1.Express doesn't accept any address with PO.Box or military base;

 

2.Pleasure ensure your address is correct,changing address after parcel left factory will cause extra fees which should be born by buyer.

 

SHIPPING DELAYS

 

All Express Shipments Require a Signature.

 

For your convenience please do not wait until the last minute to place your order.

 

If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of DHL/Fedex/UPS.

 

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.

 

Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

 

We entrust DHL/Fedex/UPS to deliver your package on time.

 

If your package is delayed we will not offer a reimbursement of shipping charges.

 

If you need additional information, please contact us at support@beaudiva.com or call +1(631)213-1317.

 

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

 

Incomplete or incorrect address information is the major cause of shipment delays.

 

Check the address information on your order.

 

Make sure you have included ALL the information (address, apt#, zipcode, etc.) needed to deliver your package.

 

Your order will be shipped via DHL/Fedex/UPS to the address you provide.

 

It is extremely important that you give us the most accurate and complete information possible.

 

If an address correction needs to be made after your shipment has been sent you will be assessed extra fee DHL/Fedex/UPS charges us to make the correction.NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

 

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

 

LOST SHIPMENTS

 

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately.

 

We will contact DHL/Fedex/UPS right away and initiate a trace for your package and have them start an investigation.

 

This investigation can take up to 8-16 business days.

 

If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.

 

Warning:

 

Beaudiva will not resend or refund a package that shows DELIVERED on DHL/Fedex/UPS tracking.