As we only provide 100% virgin remy human hair products, which have been strictly inspected by CISS and our quality control team.
If there is any quality problem after you receive the hair, you can return it within 30 DAYS.
Being responsible for your shopping experience, we will do our best to accomplish your goal and offer you a best solution.
Q and A about our policy:
You can initiate a return within 30 days after you received the item. If the time period exceeds this time frame, we are sorry to tell you that the item couldn’t be returned.
1. What is the definition of “returned in original condition”?
1.1 Hair bundle has not been untied, washed, conditioned, dyed, bleached and installed, and for wavy hair bundle, the wave pattern are not dispersed.
1.2 Hair wig has not been washed, conditioned, dyed, bleached ,installed and lace part has not been cut or destroyed by other ways.
2. Do I need an authorization before I make the return?
Yes. We don’t accept the return without authorization, also if the hair has not in the original condition, and if it has been over 30 days after delivery, we don’t accept the return.
Please contact us at email@example.com and let us know your order number. We will then provide you with instructions and a return address to ship your units back. All returned items will be inspected to see if you have the qualification for a refund.
Please make sure the hair is INTACT and the LACE has NOT been cut (if the item is a wig).
Note: we highly recommend to ship your unit via using a trackable shipping service or purchasing shipping insurance, as that can greatly expedite the process.
3. How can I get my refund and what should I do if I haven’t received my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
4. How can I contact you?
In order to save time of returning products and receiving refund, please contact us in advance and then return your packages.